Refund and Returns Policy
Effective Date: [Insert Date]
At Core Project Management Essentials, LLC, we want to express our heartfelt gratitude for choosing us as your partner in personal development. Your trust in us fuels our dedication to empowering our students, and we are committed to ensuring your satisfaction remains at the core of our mission. We strive to provide high-quality digital products and stand behind their value. However, due to the nature of digital content, we have established the following refund policy:
We understand that occasionally, a course may not fully align with your expectations, and we are here to simplify and clarify the refund process for you. Our goal is to make it as straightforward and transparent as possible, all while keeping your best interests in mind.
When you make a purchase from us, you automatically agree to our Privacy Policy, Terms of Use, and this Refund Policy, which are carefully crafted to safeguard your interests and ensure a smooth journey with us.
Our dedicated team is readily available to assist you, and we are dedicated to turning your experience with us into a positive one. If you have any questions or need support with your refund request, please don’t hesitate to reach out to our friendly customer service team. Your satisfaction is our top priority.
Eligibility for Refunds
We offer refunds under the following conditions:
- Duplicate Purchases: If you accidentally purchase the same product more than once, please contact us within 7 days of the duplicate purchase for a full refund of the additional transaction(s).
- Technical Issues: If you experience technical difficulties that prevent you from accessing or using the product, and we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund. Please contact us within 7 days of purchase with details of the issue.
- Dissatisfaction with Product: If you are not satisfied with the product, you may request a refund within 7 days of purchase. To be eligible, you must demonstrate that you have engaged with the product (e.g., completed a portion of a course or attempted practice exams) and provide feedback on your experience. This helps us improve our offerings.
Non-Refundable Circumstances
Refunds will not be granted in the following situations:
- Requests made after 7 days from the date of purchase.
- Failure to provide sufficient evidence of product engagement when requesting a refund due to dissatisfaction.
- Change of mind after accessing or downloading the product.
How to Request a Refund
For your convenience, we offer two methods to initiate a refund.
To request a refund, please email us at ContactUs@corepmessentials.com with the following information:
- Your full name and email address used for the purchase.
- Order number and date of purchase.
- Reason for the refund request, along with any relevant details or documentation.
We will review your request and respond within 5 business days.
Access Revocation
Upon approval of a refund, your access to the digital product will be terminated, and you agree to delete any copies you may have downloaded or stored.
Policy Updates
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.
We greatly value your trust in us and are here to assist you throughout your learning journey. If you have any questions or need assistance with your refund request, please don’t hesitate to reach out to our friendly customer support team. Your satisfaction is our priority, and we’re dedicated to making your experience with us a positive one.
Please note that Company reserves the right to postpone/cancel an event or change the event location due to insufficient enrollments, instructor illness, or force majeure events (such as floods, earthquakes, political instability, etc.).
How to Request a Refund:
- Submit a refund request via our website contact form. Be sure to include your order number for a swift process.
- Contact Customer Support via phone at (877) 633-2763.
Refund Processing: Once your refund request is approved, we will process it within ten working days. Please keep in mind that it may take up to seven business days, depending on your bank’s processing time, for the refunded amount to reflect in your account.
Now, for our customers who have purchased coaching services, here’s some specific information:
Refunds and Coaching Services – Cancellations, Renewals, and Rescheduling:
You have a generous thirty (30) days after your coaching service purchase to cancel and receive a full refund. After this cancellation period ends, all purchases become final, and fees paid become non-refundable.
Should you need to initiate a refund, please contact your coach via our website contact form or reach out to our customer support at support@CorePMEssentials.com. Refund requests must be submitted within 30 days of your initial signup, not first scheduled meeting.
End of Course Subscription Period: When your subscription is canceled or ends, your account will automatically become disabled.
Coaching Service Renewals: Our coaching plans do NOT automatically renew. You have the option to renew your subscription at the end of your plan. We do reserve the right to deny subscriptions, renewals, or other purchases for any reason. To ensure a smooth transition, please discuss your interest in renewing your plan before it expires to allow us to maintain your regular schedule.
Session Rescheduling: If you need to reschedule a coaching session, please submit your request via email with at least 24 hours’ notice before the scheduled call time, regardless of the reason for the cancellation. No-show calls, where the client does not respond to the coach’s attempts to make contact via agreed medium will be considered as “completed calls” and will not be rescheduled. Your cooperation in showing up for your calls or providing fair notice for rescheduling is appreciated to ensure convenience for both parties.
Non-Disclosure Agreement: Both parties are required to agree to a non-disclosure agreement, ensuring the strict confidentiality of information. Neither party shall disclose any information or material to any person or entity, except information that is publicly available or becomes publicly available without the involvement of the recipient party.
We hope this information provides clarity about our policies and procedures. If you have any further inquiries or need assistance, please do not hesitate to get in touch. Your satisfaction and success are our top priorities.
Thank you for choosing Core Project Management Essentials as your partner in personal development.
Warm regards,
Evelyn Brooks
Founder & Visionary
Core Project Management Essentials, LLC.